From simply requiring signatures or giving detailed delivery instructions to installing video cameras and high-security, permanent package drop boxes, our site has the answers to fit your situation. Whatever your budget and needs, we have ideas for how you can keep your deliveries safe. While it won’t help you with your current situation, taking small steps to prevent stolen packages now can bear considerable dividends in the future. They say that an ounce of prevention is worth a pound of cure. Redirect your package to a nearby retail location. The more information and documentation you can give them, the better because if they need to contact you for additional support, the whole process will take longer. UPS claims that it typically takes them between 8 and 15 business days to investigate lost or damaged package claims. You will need to indicate your status as a receiver, report a lost package, and include any documentation to support your claim. File a Claim with UPSĪnother route that you can take is to file a claim directly with UPS here. According to the previously mentioned 2020 study, 81% of package theft victims could receive a refund for the missing delivery. It is also an excellent first step for potentially getting a refund or replacement. Contacting the sender will allow them to start a trace process at UPS. Contact the SenderĪfter taking these steps, contact the person or business who has sent you the package. Could someone else have accepted your delivery for safekeeping? 3. Go to the 'Start a Claim' section of the. If you don't already have a UPS.com account, you'll need to sign up for one to proceed. Check Around the AreaĬheck with everyone who lives at your address and potentially with neighbors to see if your “stolen package” is just a case of miscommunication. Visit the UPS claims website and sign in to your account. Also, drivers sometimes use plastic bags to protect your delivery from rain and snow, so keep that in mind as you search. Could it be that you’re looking at the front door when you ought to be checking the back porch or side door? The information in the package delivery can help you know where else to check. Check the UPS Tracking InfoĪccording to UPS, when a driver has completed a delivery, they will indicate where they have left the package, either through the tracking info or via a delivery notice. So, what do you do if UPS shows your package as delivered, but it’s nowhere to be seen? 1. There will be a place for you to upload these documents in the service request you open when you contact us, and we'll take it from there.According to a 2020 survey, 43% of Americans have had a package stolen.
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